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First 5 Minutes^®

Build patient trust with self-paced, free learning modules

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Learn the fundamentals of building patient trust

Gain strategies for quickly creating rapport, responding with empathy, and building your relationship.

Practice your patient communication skills

Apply your empathetic listening and communication skills by conversing with a simulated patient.

SKILLS CARD: Communicate with patients more efficiently and effectively

Our experts have developed evidence-based strategies for establishing trust with your patients, and that guidance is now available in a pocket-sized, downloadable skills card.

Save time and see better patient outcomes

Experience and patient feedback tell us patients are more willing to follow medical instructions when they feel understood. They also have better long-term health outcomes.

The First 5 Minutes program consists of evidence-based skills to establish trust with your patients in the first 5 minutes of your interactions. With improved communication, you’ll see that it takes less effort to help your patients more. See the difference it can make in your practice.

”I don’t know if I was ever asked, ‘Hey, can you afford this health care? Can you afford this visit?’ It has been assumed, many times to our hurt, because we have had to make decisions based on our financial limitations. [There were] medications that I couldn’t take because I couldn’t afford them.”

—Orlando Rivera, patient

”[There is a] need to touch on issues that matter to the patients, not issues that matter for the diagnosis alone. You're trying to view the patient as a total human being and not just a specific disease.”

—Ayodeji Adegunsoye, MD, FCCP

”Every day, there is just a number of things that I need help with, and there is no one here to help me. And so, I will sit and wait.”

—Rita Castro, patient

Get more information

Receive tools and resources, get program updates, or tell us if you want to bring First 5 Minutes to your institution.

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First 5 Minutes Executive Steering Committee

Victor Test, MD, FCCP

Professor, Texas Tech University Health Sciences Center School of Medicine

John Keith Mansel, MD, FCCP

Physician, The University of Mississippi Medical Center

Susan Corbridge, PhD, APRN, FCCP

Clinical Professor Emerita, University of Illinois Chicago

CHEST gratefully acknowledges the following founding supporters of the First 5 Minutes:

Founding Supporters - Amgen, AstraZeneca, Bexar County, Boehringer Ingelheim, Novartis, Regeneron, Sanofi, and VIATRIS
Trailblazer Supporter - GSK

Interested in becoming a First 5 Minutes partner to transform patient care? Contact us to learn about sponsorship, grant, or contribution opportunities.

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First 5 Minutes®