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Establish trust with your patients in the first 5 minutes of a visit. Our evidence-based training makes it easy to build the skills necessary for improved patient interactions.
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Gain strategies for quickly creating rapport, responding with empathy, and building your relationship. Then apply your skills by conversing with a simulated patient.
START STRATEGIES MODULES »
Approaching patient interactions with cultural humility can have a positive impact on building trust and improving communication. Understand the role of interpersonal racism and racial microaggressions in patient-provider interactions.
START CULTURAL HUMILITY MODULES »
Equip yourself with essential communication strategies to enhance patient-centered care during key stages of COPD management. Three interactive modules focus on diagnosis, treatment planning, and control of COPD.
START COPD MODULES »
Learn how to foster open and empathetic conversations with patients who are hesitant about vaccines.
WATCH THE WEBINAR » | LISTEN TO THE PODCAST »
Put the lessons from your First 5 Minutes training into action in the real world. We've distilled key takeaways from our learning modules into PDFs that you can download to your phone, tablet, and computer, or print for your office. Refer to them regularly for tips on developing patient trust and recognizing and addressing microaggressions.
Building Patient Trust PDF » Recognizing and Addressing Microaggressions PDF »
”I don’t know if I was ever asked, ‘Hey, can you afford this health care? Can you afford this visit?’ It has been assumed, many times to our hurt, because we have had to make decisions based on our financial limitations. [There were] medications that I couldn’t take because I couldn’t afford them.”
—Orlando Rivera, patient
”[There is a] need to touch on issues that matter to the patients, not issues that matter for the diagnosis alone. You're trying to view the patient as a total human being and not just a specific disease.”
—Ayodeji Adegunsoye, MD, FCCP
”Every day, there is just a number of things that I need help with, and there is no one here to help me. And so, I will sit and wait.”
—Rita Castro, patient
Through our philanthropic efforts, CHEST funds programs that help patients access the care they need.
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Victor Test, MD, FCCP
Professor, Texas Tech University Health Sciences Center School of Medicine
John Keith Mansel, MD, FCCP
Physician, The University of Mississippi Medical Center
Susan Corbridge, PhD, APRN, FCCP
Clinical Professor Emerita, University of Illinois Chicago
CHEST gratefully acknowledges the following supporters of the First 5 Minutes
Founding Supporters - Amgen, AstraZeneca, Bexar County, Boehringer Ingelheim, Novartis, Sanofi Regeneron, and VIATRIS
Trailblazer Supporter - GSK
Interested in becoming a First 5 Minutes partner to transform patient care? Contact us to learn about sponsorship, grant, or contribution opportunities.
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