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Establish trust with your patients in the first 5 minutes of a visit. Our evidence-based training makes it easy to build the skills necessary for improved patient interactions.
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Gain strategies for quickly creating rapport, responding with empathy, and building your relationship. Then apply your empathetic listening and communication skills by conversing with a simulated patient. With improved communication, you’ll see that it takes less effort to help your patients more.
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Approaching patient interactions with cultural humility can have a positive impact on building trust and improving communication. Understand the role of interpersonal racism and racial microaggressions in patient-provider interactions, and gain skills to strengthen your patient relationships.
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Our experts have developed evidence-based strategies for establishing trust with your patients, and that guidance is now available in a pocket-sized, downloadable skills card.
”I don’t know if I was ever asked, ‘Hey, can you afford this health care? Can you afford this visit?’ It has been assumed, many times to our hurt, because we have had to make decisions based on our financial limitations. [There were] medications that I couldn’t take because I couldn’t afford them.”
—Orlando Rivera, patient
”[There is a] need to touch on issues that matter to the patients, not issues that matter for the diagnosis alone. You're trying to view the patient as a total human being and not just a specific disease.”
—Ayodeji Adegunsoye, MD, FCCP
”Every day, there is just a number of things that I need help with, and there is no one here to help me. And so, I will sit and wait.”
—Rita Castro, patient
Through our philanthropic efforts, CHEST funds programs that help patients access the care they need.
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Victor Test, MD, FCCP
Professor, Texas Tech University Health Sciences Center School of Medicine
John Keith Mansel, MD, FCCP
Physician, The University of Mississippi Medical Center
Susan Corbridge, PhD, APRN, FCCP
Clinical Professor Emerita, University of Illinois Chicago
CHEST gratefully acknowledges the following founding supporters of the First 5 Minutes
Founding Supporters - Amgen, AstraZeneca, Bexar County, Boehringer Ingelheim, Novartis, Sanofi Regeneron, and VIATRIS
Trailblazer Supporter - GSK
Interested in becoming a First 5 Minutes partner to transform patient care? Contact us to learn about sponsorship, grant, or contribution opportunities.
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