CHESTstoreProductsFirst 5 Minutes Strategies for Building Patient Trust

First 5 Minutes®: Strategies for Building Patient Trust

  • e-Learning

This course is available for free as part of the CHEST e-Learning Library.
Access this and other e-learning activities by clicking the button below.

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e-Learning and Virtual Reality

Experience and patient feedback tell us patients are more willing to follow medical instructions when they feel understood. They also have better long-term health outcomes. Getting to know your patients in the short window of time you have is challenging. Now, we have a way to help establish that connection faster and more meaningfully.

The content in the First 5 Minutes®: Strategies for Building Patient Trust program is based on evidence-based skills that are proven to help develop trust with your patients. You’ll also increase the quality and efficiency of your practice, enhance your sense of enjoyment in your work, and be able to connect with individuals from a diversity of backgrounds.

Course Objectives

  • Engage in self-reflection to identify your own assumptions about patients
  • Illustrate rapport skills to establish trust with the patient
  • Apply the “what else?” approach to elicit all the patient’s concerns
  • Categorize the patient’s concerns and clinical goals to create a plan for the visit
  • Practice open-ended questions to build a relationship with the patient
  • Use PEARLS to demonstrate empathy in conversations

Item Number: 92881.2

Executive Steering Committee:
Victor Test, MD, FCCP
Susan Corbridge, PhD, APRN, FAANP, FCCP, FAAN
John Keith Mansel, MD, FCCP

Committee for LMS:
Susan Corbridge, PhD, ACNP, FCCP
Calvin Chou, MD, PhD, FACH
Robert Stewart, MD

CME/CE Claim Instructions
First 5 Minutes: Strategies for Building Patient Trust

To complete the CME Activity Evaluation for the First 5 Minutes: Strategies for Building Patient Trust, claim CME/CE credits, and download CME/CE certificates and certificates of attendance (COA), please see the instructions below. You must complete your evaluation and download your certificate prior to the product expiration date.

  1. Sign in and navigate to your “My Learning” account at
  2. Find the course or event in your list, and complete all required post-course work.
  3. Complete the course evaluation, and then claim your credits when prompted.

Note: Your certificate and transcript can be viewed at any time under Claimed Activities on the Manage CME page.

If you need help, contact the Help Team at For faster assistance, outline the specific problem you are having, and provide your CHEST ID and contact information.


Physician Credit

The American College of Chest Physicians is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

The American College of Chest Physicians designates this enduring material for a maximum of 1.75 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nursing Credit

Provider approved by the California Board of Registered Nursing, Provider Number 16433, for 1.75 contact hour.

Nurse Practitioners

The American Academy of Nurse Practitioners Certification Board (AANPCB) accepts AMA PRA Category 1 Credit™ from organizations accredited by the ACCME. Individuals are responsible for checking with the AANPCB for further guidelines.

Physician Assistants

American Academy of Physician Assistants (AAPA) accepts certificates of participation for educational activities certified for AMA PRA Category 1 Credit™ from organizations accredited by ACCME or a recognized state medical society. PAs may receive a maximum of 1.75 Category 1 credits for completing this activity.

Maintenance of Certification Statement

Successful completion of this CME activity enables the participant to earn up to 1.75 MOC point in the American Board of Internal Medicine’s (ABIM) Maintenance of Certification (MOC) program. Participants will earn MOC points equivalent to the amount of CME credits claimed for the activity. It is the CME activity provider’s responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC points.

Upon successful completion of this course, CHEST will submit your completion data to ABIM via ACCME's Program and Activity Reporting System (PARS) for MOC points. Please allow 3-5 business days after claiming for points to be reflected on your ABIM record.

CHEST Learning Category(s)

Learning Category IV: Case-and Problem-Based Learning
Category III: Evidence-Based Learning
Category VI: Quality Improvement


The American College of Chest Physicians (“CHEST”) and its officers, regents, executive committee members, members, related entities, employees, representatives and other agents (collectively, “CHEST Parties”) are not responsible in any capacity for, do not warrant and expressly disclaim all liability for, any content whatsoever in any CHEST publication or other product (in any medium) and the use or reliance on any such content, all such responsibility being solely that of the authors or the advertisers, as the case may be. By way of example, without limiting the foregoing, this disclaimer of liability applies to the accuracy, completeness, effectiveness, quality, appearance, ideas, or products, as the case may be, of or resulting from any statements, references, articles, positions, claimed diagnosis, claimed possible treatments, services, or advertising, express or implied, contained in any CHEST publication or other product. Furthermore, the content should not be considered medical advice and is not intended to replace consultation with a qualified medical professional. Under no circumstances, including negligence, shall any of CHEST Parties be liable for any DIRECT, INDIRECT, INCIDENTAL, SPECIAL or CONSEQUENTIAL DAMAGES, or LOST PROFITS that result from any of the foregoing, regardless of legal theory and whether or not claimant was advised of the possibility of such damages.

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